Emergency Claims

If you’ve experienced a water loss, fire or hurricane loss, please contact your insurer first for assistance. If you are unable to reach your insurer, one of the below vendors can assist.

If you are a Citizens Property Insurance Holder, please tell Citizens first:

Claims Hotline 1-866-411-2747 or

Report Your Claim Online

You can report your claim by computer or your mobile device through myPolicy, Citizens’ online policyholder self-service tool. You can use myPolicy to view and download policy documents (excluding claims documents), submit a claim, and view your policy, claims and billing information. You also can make payments under certain conditions.

• To report a claim through myPolicy, you will need a myPolicy account. Information about how to register for myPolicy is available on our myPolicy page.
• Once you logged into your myPolicy account, navigate to the Claims tab and click the blue Report a Claim button to start your claim.